Telephone: +44 (0) 121 585 3800

Quality of Service

As a customer orientated business, we will endeavour to provide you with a consistently high standard of service.

If the level of service that we provide fails to meet your expectations then we will take immediate steps to correct the situation as soon as it is brought to our attention, escalating it throughout the business in order to resolve the issue.

At all times, you can expect us to be responsive to your needs and to:

  • Act in a professional and courteous manner
  • Demonstrate integrity
  • Be positive and helpful
  • Respond promptly to requests and, provide reasons for any decisions
  • Provide excellent after sales support

Reporting Faults and Difficulties

We take great care in providing the best possible support for our products and services. However, if you experience a fault or difficulty that affects the availability of your solution then you are requested to report the problem via:

Telephone: +44 (0) 121 585 3800

Fax: +44 (0) 121 550 3696

Email: support@futurecode.co.uk

Analysing Your Business

Your Name

Your Email Address

Phone Number

Please select your business sector

What challenges does your organisation face today with regards to your software and computer systems?

(Please rank in order from 1 to 8 where 1 is the most important issue and 8 is the least important issue)

Your software is out-of-step with your business requirements  1 2 3 4 5 6 7 8
Your legacy system is no longer supported or maintained  1 2 3 4 5 6 7 8

You want to do new things that your software just won't allow  1 2 3 4 5 6 7 8
Your software solutions aren't integrated  1 2 3 4 5 6 7 8
Your software looks outdated  1 2 3 4 5 6 7 8
Software maintenance is too high  1 2 3 4 5 6 7 8
Hardware is outdated, too slow and costs too much to maintain  1 2 3 4 5 6 7 8
Lack of a Disaster Recovery plan, leaving you vulnerable and exposed in extreme circumstances  1 2 3 4 5 6 7 8

What elements of a newer, improved software system would you like to have within your business?

Do you ever worry about any of the following?

Your software/hardware system will soon become unsupportable  yes no

You have to perform many tasks manually because the software doesn’t have the facility to do it  yes no

Management want business intelligent information from the system that the software cannot provide  yes no

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