Telephone: +44 (0) 121 585 3800

Partnership

Helping us to meet our service commitments

We work in partnership with you to meet our service commitments. You can help us by:

  • Providing detailed information that is complete and accurate
  • Advising us of any changes in the information we hold regarding your specific solution
  • Ensuring that your designated contact has all the necessary information about your solution

How to give us feedback
Please email us at customerservices@futurecode.co.uk

Reporting Faults and Difficulties

We take great care in providing the best possible support for our products and services. However, if you experience a fault or difficulty that affects the availability of your solution then you are requested to report the problem via:

Telephone: +44 (0) 121 585 3800

Fax: +44 (0) 121 550 3696

Email: support@futurecode.co.uk

Analysing Your Business

Your Name

Your Email Address

Phone Number

Please select your business sector

What challenges does your organisation face today with regards to your software and computer systems?

(Please rank in order from 1 to 8 where 1 is the most important issue and 8 is the least important issue)

Your software is out-of-step with your business requirements  1 2 3 4 5 6 7 8
Your legacy system is no longer supported or maintained  1 2 3 4 5 6 7 8

You want to do new things that your software just won't allow  1 2 3 4 5 6 7 8
Your software solutions aren't integrated  1 2 3 4 5 6 7 8
Your software looks outdated  1 2 3 4 5 6 7 8
Software maintenance is too high  1 2 3 4 5 6 7 8
Hardware is outdated, too slow and costs too much to maintain  1 2 3 4 5 6 7 8
Lack of a Disaster Recovery plan, leaving you vulnerable and exposed in extreme circumstances  1 2 3 4 5 6 7 8

What elements of a newer, improved software system would you like to have within your business?

Do you ever worry about any of the following?

Your software/hardware system will soon become unsupportable  yes no

You have to perform many tasks manually because the software doesn’t have the facility to do it  yes no

Management want business intelligent information from the system that the software cannot provide  yes no

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