Telephone: +44 (0) 121 585 3800

Communication

We are committed to, and encourage, open communication with all our customers.

This means that:

  • We will answer your call immediately. Should there be no one available to respond to your specific query then a Futurecode specialist will return your call as soon as possible. We guarantee to respond to your query within one working day
  • At all times we will stay in touch with you and regularly update you on the status of the implementation of your solution
  • Get in touch with us via telephone, email or fax, and we will deal with your query within one working day

Reporting Faults and Difficulties

We take great care in providing the best possible support for our products and services. However, if you experience a fault or difficulty that affects the availability of your solution then you are requested to report the problem via:

Telephone: +44 (0) 121 585 3800

Fax: +44 (0) 121 550 3696

Email: support@futurecode.co.uk

Analysing Your Business

Your Name

Your Email Address

Phone Number

Please select your business sector

What challenges does your organisation face today with regards to your software and computer systems?

(Please rank in order from 1 to 8 where 1 is the most important issue and 8 is the least important issue)

Your software is out-of-step with your business requirements  1 2 3 4 5 6 7 8
Your legacy system is no longer supported or maintained  1 2 3 4 5 6 7 8

You want to do new things that your software just won't allow  1 2 3 4 5 6 7 8
Your software solutions aren't integrated  1 2 3 4 5 6 7 8
Your software looks outdated  1 2 3 4 5 6 7 8
Software maintenance is too high  1 2 3 4 5 6 7 8
Hardware is outdated, too slow and costs too much to maintain  1 2 3 4 5 6 7 8
Lack of a Disaster Recovery plan, leaving you vulnerable and exposed in extreme circumstances  1 2 3 4 5 6 7 8

What elements of a newer, improved software system would you like to have within your business?

Do you ever worry about any of the following?

Your software/hardware system will soon become unsupportable  yes no

You have to perform many tasks manually because the software doesn’t have the facility to do it  yes no

Management want business intelligent information from the system that the software cannot provide  yes no

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